Terms and conditions

These are the Terms and Conditions (“Terms”) which govern our sale of nutritional coaching and plans (“Services”) to you and our relationship with you. It constitutes a legal agreement. Please read them in conjunction with our Website Disclaimer, Privacy Policy and Cookies Policy, all of which can be found at www.almaahmovic.com (“Website”).

1. Information about how to contact us

1.1. We are based in London.

1.2. You can contact us by email at alma@almaahmovic.com.

2. Provision of services

2.1. The Services are those we have set out to you in the order and include nutritional therapy services based on third-party testing, dietary and lifestyle recommendations, and supplement advice.

2.2. We may need certain information from you that is necessary for us to provide the services, for example, our health questionnaire. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Services late or not supplying any part of it if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

2.3. If you do not pay us for the services when you are supposed to, we may suspend the services with immediate effect until you have paid us the outstanding amounts (except where you validly dispute an invoice). We will contact you to tell you this. This does not affect our right to charge you interest.

2.4 We may have to suspend the supply of Services to you to:

(a) deal with technical problems or make minor technical changes; or

(b) update the Services to reflect changes in relevant laws and regulatory requirements; or;

2.5. Support queries can be forwarded to alma@almaahmovic.com

3. Price and payment

3.1. Prices of the services are specified in your quotation email. We may change our prices any time, but that will not affect the prices for confirmed orders.

3.2. Payment for services is to be made in advance by credit or debit card except where agreed otherwise in writing between us.

3.3. If we have agreed that you can pay the Fee by credit or debit card then you authorise us to charge your payment method. If it is rejected, or fails, but you have still received access to a Service or Product, you agree to provide full payment of the Fee within 7 days from access being provided. You accept and understand that you will remain responsible for providing the instalment payments until the Fee has been paid in full.

4. Cancellation

4.1. You have the right to end the contact in certain circumstances. However, these are subject to certain important exclusions, which are set out below. Please check these carefully.

4.2. You can end your contract with us as follows. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) you may cancel any order for Services at any time before the start date for the services by emailing alma@almaahmovic.com. We will confirm your cancellation in writing to you and if you have made any payment in advance for services that have not been provided to you, we will refund these amounts to you;

(b) however, as some of the Services are downloadable, once you start to download or take up any of the other Services that will be non-refundable.

(c) if we have already started work on your order by that time, you will pay us any costs we reasonably incurred in starting to fulfil the order, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact us. However, where you have cancelled an order because of our failure to comply with these Terms (except where we have been affected by an Event Outside Our Control), you do not have to make any payment to us.

(d) if you want to end the contract because of something we have done or have told you we are going to do, see clause 4.3;

4.3. Ending the contract because of something we have done or are going to do. If:

(a) we have told you about an upcoming change to the Services or these terms which you do not agree to;

(b) we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed;

(c) we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days;

(d) we go into liquidation or a receiver or an administrator is appointed over our assets.

4.4. We reserve our rights to terminate any agreement between us and your access to any Service, with immediate effect, if you:

(a) commit a material breach of your obligations under these Terms; or

(b) fail to provide payment of any sum due to us as and when it becomes due; or

(e) fail to positively engage with the Services or impair the delivery of the Services to you or another individual accessing the Services; or

(f) fail to abide by any of these Terms or any other guidance we may provide whether such action constitutes a material breach or not

4.5. Cancellation of consultations

(a) you may cancel a consultation up to 24 hours before the start time by contacting your Nutritionist directly

(b) any cancellations made with less than 24 hours notice or any no-shows may result in a loss of consultation/support time from your package

5. Confidential information

5.1. We acknowledge that in the course of providing the Services we will have access to

Confidential Information.

5.2. We will keep your private information confidential. You may provide us with private information, such as health information and photos, as part of your participation in our Services. We will take all reasonable precautions to ensure that all such information is stored securely and kept confidential.

5.2. We may ask your permission to publish your case history. We may contact you to ask permission to publish this.

6. Data protection

Consent is needed by you before we can use your information to support your healthcare. Please tick the appropriate boxes to confirm your consent near the signature page.

6.1. You acknowledge and agree that your personal data will be processed by and on behalf of us as part of us providing you with the Services.

6.2. We may share your sensitive information with third parties to support your ongoing healthcare. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.

6.3. Please see our privacy policy on the website almaahmovic.com.

6.4. Marketing and information. By ticking the box on the last page, you are granting us permission to send you useful resources like emails, articles, free trainings and special offers about our products and services.

You can withdraw your consent to the above communications at any time by clicking on the unsubscribe link at the bottom of every email or by emailing alma@almaahmovic.com.

7. Intellectual property

7.1. We are the owner or the licensee of all intellectual property rights in our Services. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

7.2. You must not use any part of the content of the Services for any purpose other than your personal use.

7.3. You may not without our prior written consent make any audio or visual recordings of all or any part of your Sessions.

8. Limitation on liability

8.1. Nothing in this clause 8 shall limit our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation and for breach of your legal rights in relation to the Services.

8.2. You expressly assume all risks of taking part in the Sessions, including but not limited to the risks of trying new foods, supplements and making lifestyle changes.

8.3. Due to the nature of coaching, we do not guarantee any particular results. The degree of benefit obtainable from the programme may vary between clients with similar health problems and following a similar health programme. As with any endeavour, success is dependent on many factors, most notably your personal motivation, commitment and openness to following the programme.

8.4. We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into this agreement and us providing the Services.

8.5. We utilise health testing and the supply of supplements from third party providers including but not limited to The Natural Dispensary. We take no responsibility for the services and products they provide and refer you at all times to their terms and conditions.

9. Medical Disclaimer

9.1. Any information or guidance we provide is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor or healthcare provider.

9.2. You must not rely on any information or guidance we provide you with as an alternative to medical advice from your doctor or healthcare provide and we expressly disclaim all responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide you with.

9.3. If you have any specific questions or concerns about any medical matter, you should consult your doctor or healthcare provider as soon as possible.

9.4. If you think you may be suffering from any medical condition, you should seek immediate medical attention from your healthcare provider. Do not delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information or guidance we provide you with.

9.5. If you are receiving treatment from your GP, or any other medical provider, you should tell him/her about any nutritional strategy provided in your programme. This is necessary because of any possible reaction between medication and the nutritional programme.

10. General

10.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms of Business to another organisation.

10.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms of Business to another person if we agree to this in writing.

10.3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

10.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms of Business, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

10.6. These Terms are governed by English law and all parties irrevocably submit to the exclusive jurisdiction of the English Courts in respect of any dispute relating to it or arising under it.

For any questions or queries you can e-mail us at alma@almaahmovic.com